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 HE Bucks County Conference and Visitors Bureau (BCCVB) has announced the start of the S.T.A.R. (Service That Attracts Recognition) Awards Program for 2000. Designed to award front-line employees of hospitality-related member businesses for outstanding service, the first S.T.A.R. program was successfully launched in 1999.
"The 1999 S.T.A.R. program was a tremendous success, and this year's program promises to be even better," says Valerie Crapeau, Chairperson of the S.T.A.R Awards Committee. "We'll have more businesses participating, which means more employees will be given the opportunity to receive recognition for the service that makes visiting the Bucks County area so enjoyable."
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BUCKS COUNTY'S TOP TEN STARS SHINE BRIGHT!
THE S.T.A.R. PROGRAM IN FULL SWING!
WATCH OUT-THE PRIZE PATROL IS SEARCHING FOR S.T.A.R.'S
TURNING BUCKS COUNTY EMPLOYEES INTO S.T.A.R.'S THROUGH SERVICE TRAINING
S.T.A.R. AWARDS PROGRAM WINS PENNSYLVANIA SPIRIT OF HOSPITALITY AWARD
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The program will run from May 27 to August 13, 2000, during which time patrons at participating businesses -- including both visitors and residents -- can submit nominations for employees who exhibit customer service that goes "above and beyond." Winners will be chosen based on the quality of individual services provided. With the support of American Express and US Airways, the top 4 finalists will receive prize packages valued at $1,000, and the grand prize winner will receive awards totaling $5,000. The visitor/patron who nominates the S.T.A.R. Grand Prize winner will receive an all expense paid trip to Bucks County.
"The ultimate goal of the S.T.A.R. program is to raise the standard of customer service throughout the county," adds Crapeau. "Bucks is already known for its wonderful attractions, and enhancing the level of hospitality will increase the tourism that is so vital to our economy."
S.T.A.R. program highlights include:
- All employees at S.T.A.R. participating businesses can attend one of two Hospitality and Service Training Seminar sponsored & provided by the Olive Garden Restaurant of Langhorne. The first session, Wednesday, June 7, will be hosted by the Golden Plough Inn at Peddler's Village and the second session, Saturday, June 10, will be hosted by the Lower Bucks County Chamber of Commerce.
- On August 16, all nominated employees and their employers will be invited to attend a Nominees Reception, hosted and sponsored by Sesame Place to learn which of the nominee's have been selected as the top 10 S.T.A.R.'s of 2000.
- The program will culminate at the BCCVB's Annual Membership Luncheon on November 15, 2000, hosted and sponsored by Headley Manor Dinner Theatre, at which time all S.T.A.R. Award winners will be announced.
BCCVB member businesses interested in participating in the 2000 S.T.A.R program may contact Valerie Crapeau at KormanSuites at Village Square West at (215) 639-5000. For information on becoming a member of the BCCVB or about participating in the S.T.A.R. program, call Suzy Buehler, Membership Sales Manager, at (215) 949-9606. |
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